Delivery &Return

Delivery & Return

We offer free shipping for all orders throughout India. For customers in Bangalore, we offer same-day delivery if the order is placed and payment is cleared before 12:30 pm from Monday to Saturday. If the order is placed and payment is cleared before 2 pm (Mon-Sat), we provide next working day delivery. Customers in Chennai, Mumbai, Hyderabad, and other metro cities can expect delivery within 2-3 working days.

Delivery & Return Policy 7days

This is a returns, delivery, and cancellation policy for Techpoint Retail Private Limited, an authorized retailer of genuine first-party products. If the product purchased has a manufacturing defect or is not as described, customers can contact Techpoint’s Customer Service Team immediately to guide them through the process of returning or replacing the product ( via phone 080-47055392 / +91 8151919198 and email:cs@acerexclusive.com).

Delivery FAQs:

Can I pick up my order?

Yes. you can pick of your products on below address;

772.2, 16th Main Road BTM 2nd Stage, Bangalore – 560076, Karnataka, India

What are the delivery options available?

Exclusive For Bangalore Customers:

same day delivery If order is placed and payment is cleared before 12.30pm (Mon-Sat).
Next Working Day Delivery If order is placed and payment is cleared before 2pm (Mon-Sat))
Chennai,Mumbai,Hyderabad & Metro Citys (2-3 Working Days)

What are the delivery charges?

All The Products Are shipped in Air Mode . FREE SHIPPING with in INDIA

What is the expected delivery window for my order?

The expected delivery window for your order will be specified on the delivery option you choose during checkout. We aim to deliver your order within the selected delivery window.

What happens if my order is delivered outside the expected delivery window?

If your order is delivered outside the expected delivery window, and the delivery address and contact details were correct, we will issue a full refund on the delivery charges.

What if my delivery address is incomplete/incorrect or there is a failed delivery attempt?

If your delivery address is incomplete/incorrect or there is a failed delivery attempt, we may not be able to refund the delivery charges.

Who are your logistics partners for techpoint retail?

Our products are shipped via trusted national providers like FedEx, DHL, etc.

What if my order hasn't been delivered within 5 days?

If you have not received delivery within 5 days of placing your order, please contact us on 080-47055392 / +91 8151919198 (Mon-Fri, 9:00am – 5:30pm, excluding bank holidays).

Returns FAQs:

What if I receive a product with a manufacturing defect?

If any goods that you receive are damaged or otherwise in a state of physical impairment, you must contact us immediately via phone: 080-47055392 / +91 8151919198 or email at cs@acerexclusive.com. We will replace the product to your satisfaction at no extra cost.

What if my item is faulty on arrival?

If you feel your item is faulty on arrival, we would advise contacting us or Acer technical support to troubleshoot and fix any technical issues before organizing a return as most of the technical issues are resolved this way. Goods returned with no fault found are subject to a restocking/handling charge.

What if my item is not as described?

In the rare event if your item is not as described, please send us an email at cs@acerexclusive.com with the details and we will organize a free return and a replacement for you.

What is your returns processing time?

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be a bit longer during peak times.

What is your cancellation policy?

Cancellation requests have to be made within the first 12 hours of placing an order. If we have not communicated the order with the associated brand/vendor, we would initiate a cancellation and refund. If the order has already been communicated to the brand/vendor, we won’t be able to process the cancellation.